Refund and Exchange
apniroots shoppers try to fulfill all items that were ordered, in case any items are unavailable they would call you on provided phone number to suggest alternate option and confirm a substitute. In case no substitute is available the system would automatically refund the undelivered item amount back to your credit card overnight and you will receive a separate email confirming the refund amount.
We have a “no questions asked return and refund policy” which entitles all our members to return the product at the time of delivery if due to some reason they are not satisfied with the quality or freshness of the product. We will take the returned product back with us and apniroots office will issue refund for the value of the return products. Note – no returns or refunds are permitted after the product purchased has been opened or partially used after delivery.
Cancelling your Order
If you have to cancel your order during the shopping or delivery process, your order total will be refunded. If you are unreachable at the time of delivery, we may cancel your order on your behalf and charge a $15 fee and will refunded remaining amount if paid by credit card. If you have selected Cash on delivery we will be giving a call to confirm if you are at home or not. If the customer is not there for more than 3 times we might not consider delivering further to that address.